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Customer Service in The Cleaning Industry Course
This introductory Customer Service course covers the outcomes required for a cleaning and housekeeping staff to provide effective client service. It covers establishing client relationships, identifying client needs, and meeting those needs by providing quality cleaning and housekeeping services or by providing information and advice on products and services.
WHAT'S INCLUDED IN THE COURSE
Course Outline
Module 01: Customer Service in the cleaning industry
- Introduction to customer service
- What is Customer Service?
- Customer service in the cleaning industry
- Greeting clients – first impressions
Module 02: Acting professionally
- Practice high standards of personal presentation
- Guidelines to assist with personal presentation
- Respecting the work environment
- Working in a timely and professional manner
- Contributing to a respectful and enjoyable workplace
Module 03: Working professionally
- Acting professionally and ethically
- Poor service
- Make Suggestions and Share knowledge
- Product knowledge
- Maintain client confidentiality
Module 04: Communication skills
- Communicating with colleagues and clients
Module 05: Verbal communication skills
- Listening to clients
- How to ask questions
- Cultural and social differences
Module 06: Non-verbal communication skills (body language)
- Communicating with colleagues and clients
- Understanding non-verbal communication –
- Body Language
- Personal Space
- Eye movement & gestures
Module 07: Providing customer service
- Respond promptly and politely to client requests
- Handle complaints politely
- Make apologies when there is a breakdown cleaning/ housekeeping servicing
- Agree with customers on timelines for meeting requests
- Unacceptable customer requests
- Turn complaints into opportunities
Module 08: Providing information to clients
- Providing information to clients
- Great customer service
- Unit code name Customer Service for the Cleaning Industry
- Pre-requisite None
- Delivery 100% online, No Classroom or Assignment
- Enrolment in 3 Minutes to Enroll
- Learning Time 4-6 Hours - Self Paced
- Payment Via PAYPAL, Mastercard/Visa or our E-Way Internet payment facility
$29.50+GST
Master Classes
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