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Support Team Leaders Course
This course covers the critical skills required for team members to participate in an effective team and support their team leader. Critical areas of effective teamwork include communication skills, being a good team player, providing effective leadership to a team, conflict resolution processes and managing team innovation. The course requires the ability to participate in and facilitate team planning, and promote team commitment and cooperation.
WHAT'S INCLUDED IN THE COURSE
Course Outline
Module 01: Working in a team
- Team development
- Establishing team rules
- Team Member’s skills and knowledge for successful teamwork
- The importance of being a good team player
- Establishing the right environment
- Encouraging contributions from all team members
- Following company policies and procedures
- An Award
Module 02: Communicating effectively
- Communication process
- Good and poor communicators
- Active listening – listening skills of paraphrasing, clarifying and reflecting
- How to ask questions
- Open questions
- Understanding non-verbal communication – body language
- Reading body language – non-verbal signs
Module 03: Providing leadership within the team
- Building and supporting the team
- Offering opportunities for communication
- Supporting team cohesion (togetherness)
- Staff development
- Coaching and mentoring
- Coaching and Learner’s Needs
- Adult Learners
- Case Study – Training Rosanna in her new job
Module 04: Managing conflict
- Managing conflict
- Resolving conflict rationally and effectively
- A Conflict Resolution Process
- Unit code name Support Team Leaders
- Pre-requisite None
- Delivery 100% online, No Classroom or Assignment
- Enrolment in 3 Minutes to Enroll
- Learning Time 4-6 Hours - Self Paced
- Payment Via PAYPAL, Mastercard/Visa or our E-Way Internet payment facility
$29.50+GST
Master Classes
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